Frequently Asked Questions

  • What will my Kit come in?

    Your workout clothes and shoes will be delivered in a Routinely drawstring bag labeled with your name

  • Where does Routinely deliver to?

    Anywhere in Manhattan! Let us know if you have any special delivery instructions when you order.

    If you are ordering directly to a studio, please select the time slot before your class and specify your class time in the special delivery instructions.

  • When will my Kit be delivered?

    Your Kit will be delivered within the two hour time slot you selected when ordering. We deliver from 10:00am - 9:00pm, 7 days a week!

  • How do I return my Kit?

    Place everything but the socks (including the drawstring) into the provided mailing supplies and drop off anywhere that accepts USPS or FedEx packages up to 2 business days after your original delivery date.

    Please don't use FedEx Express drop boxes since they currently don't accept our prepaid packaging!

  • Do I have to pay for shipping?

    Shipping is free! We provide a prepaid return mailer in every Kit.

  • What if I lose the mailing supplies?

    If you lose the mailing supplies we provided you are responsible for returning your Kit at your own expense. Returns should be sent to the following address:

    Eric Navarro
    395 South End Avenue Apt. 26N
    New York, NY 10280

  • Are there any late fees if I don't mail my Kit in time?

    If you do not mail back your Kit by 3 business days after your original delivery date, you will be charged a late fee of $5 per day.

    If we do not received your Kit 15 business days after your original delivery date you will be charged the full retail price of all rented items, less any late fees paid.

  • Can I order individual items?

    You can order a full Kit, a Kit without shoes, or individual clothing items.

    Men's options: short-sleeve shirt, shorts, new socks, and Nike Free RN shoes

    Women's options: tank top, sports bra, leggings, new socks, new hair tie, and Nike Free RN shoes

  • How much does Routinely cost?

    $10 for a full Kit, $8 for a Kit without shoes, and $6 for individual items

    You can reserve a specific brand of clothing for an extra $2

  • What brands do you carry?

    We are partnered with Lululemon and Outdoor Voices but also carry Nike, Adidas, Under Armour, and Rhone.

  • Can I select which brand I get?

    Not at this moment. However, we plan to offer this in the future!

  • Can I keep the clothing or shoes?

    Not at this moment. However, we plan to offer this in the future!

  • Will I get status updates on my order?

    You will receive a confirmation email with a summary of your order. We will send you a text when your delivery is on its way!

  • What if my clothes don't fit?

    Call / text us at (347) 380-6725 or email us at help@routinely.co and we'll try to send you a new Kit ASAP or make sure you get the appropriate refund

  • How do you clean your clothing and shoes?

    We partner with the highest quality commercial laundry services and use leading-edge cleaning technologies for shoes to ensure a fresh and clean experience every time. Also - socks are brand new and yours to keep!

  • What happens if something is lost or damaged?

    We know accidents sometimes happen. Our professional cleaners can fix small stains and minor damage at no charge. If an item is no longer usable, or you don't return all of the items, you will be charged for the retail price of those items.

  • What if I have a problem with my order?

    Sorry to hear! Please send us an email at help@routinely.co or call / text us at (347) 380-6725 and we'll process the appropriate refund or credit.

  • Can I cancel an order?

    Yes, you can cancel your order for a full refund up until one hour before your delivery time slot. Please send an email to help@routinely.co or call / text us at (347) 380-6725 to cancel your order.